Here are the answers to some of our frequently asked questions (FAQ). If you have any further questions then please send us an email to Support@Chaffree.com or telephone us: Within UK – 44 (0)1904 289035 (local call charges apply) USA/Canada – 1-855-342-3432 (Toll Free)
About us…
Established in 2013, we are The Original Seamless Anti Chafing Underwear Company using Sweat Control Coolmax® Technology.
We are family run, our head office is based in the UK but we hold stock throughout Europe, USA and Australia for ease of delivery to our customers worldwide.
Our garments are made exclusively for us in the UK, Portugal and the Czech Republic using Invista Coolmax® fibre trademarked in the USA.
We visit every factory to ensure that the employees are paid a fair wage and work in healthy and ethical environment.
All of products are tried and tested by people of that size before they are approved for manufacture. These include family, friends and past customers. We ensure that the garments are ‘put through their paces’ repeatedly machine washed and given the 5 **** thumbs up before they are signed off.
Our Aim… Is to keep you, Cool, Dry, Sweat and Chafe-Free , all day every day.
Wearing underwear so comfortable that you don’t know you’ve got it on!
Dynamic Discounts
As with economies of scale, the more you buy the more you save. You can save up to 15% (already discounted in the price online) when you buy a 3 or 5 pack.
TOP TIP… By adding your discount code on top of the dynamic discount you could be getting up to 25-30% off you order!
Items Packed Separately
We know that everyone has different tastes and what you get in a 3 pack or 5 pack might not be ‘right for you’. With this in mind we took the exclusive decision to keep all our items in individual packaging and not putting 3 or 5 items in a box. This makes exchanging items easier, as you just return the items you haven’t tried on. Whereas you wouldn’t be able to return a box of 3 or 5 if you’d tried one pair on and would be stuck with items that either didn’t fit or you didn’t like.
Customers Reviews
We are always looking at ways to improve and this is helped greatly by the feedback we get from customers. send invitations to review your purchase 20 days after purchase.
We do read each review that is posted on the website and all reviews are available to read on the product pages review tab online
As well as reading every review, we also reward our customers with a £5 gift voucher to use online on their next order.
Why we chose Coolmax® for our garments
COOLMAX® fabric is breathable and wicking with an inbuilt moisture management system that keeps users dry and cool when they start to sweat. The COOLMAX® fabric moves and transports perspiration outside of the body where it quickly evaporates thus reducing the skin to irritation and other attributes that cause skin to chafe, leaving you to get on with your life in comfort and confidence.
Added benefits also include machine washable and super quick drying.
Coolmax® is an anti-bacterial fibre which gives relief to people who suffer with fungal infections such as Thrush, which grow in moist warm conditions.
More General FAQ
- Our website shows all prices in our range and has live stock control, so you can rest assured that the item is in stock unless the website says otherwise.
- We ship worldwide and orders placed before 3pm are dispatched same day Monday-Friday. DHL has to be selected by 9am to be shipped same day.
- We offer flat rate shipping which means can order as many items as you want and still pay the same shipping cost.
- Our garments are true to size and the Size guides can be found on individual garment pages or by clicking SIZE GUIDE.
- All our prices are in £ GBP and in time is UK (GMT).
- You can request a change of colours in the multi packs and as long as those colours are available then the colours will be changed.